solve Pii_email_e6685ca0de00abf1e4d5 Error: Know What causes this Error?

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Have you faced pii_email_e6685ca0de00abf1e4d5 error code on Microsoft outlook account? If so, check out our detailed guide on how to fix pii email e6685ca0de00abf1e4d5 and pii_email e6685ca0de00abf1e4d5 errors.

Before continuing on how to fix Microsoft Outlook Error, let us first know What is Pii email e6685ca0de00abf1e4d5 and why does it occur?

What is Pii_email_e6685ca0de00abf1e4d5 Error on Microsoft Outlook?

The [pii_email_e6685ca0de00abf1e4d5] error in Microsoft Outlook accounts usually occurs when your email accounts on outlook are not configured properly. Sometimes this error also occurs if there are any compatibility issues while installing the operating system.

Due to this email e6685ca0de00abf1e4d5 error code, several outlook users are contacting customer support, which they should obviously do. Outlook uses an SMTP to send messages to their mail server and then the server looks for the correct outlook account to send a reply.

This Simple Mail Transfer Protocol (SMTP) error ruins the user experiences of users using different versions of windows outlook. On the other hand, the Simple Mail Transfer Protocol server error conflicts with the point of Microsoft trying to create easy-to-use Outlook features. And on top of that, when these two server configurations conflict and cause errors then pii email e6685ca0de00abf1e4d5 error code is shown to the user.

What are the reasons for pii_email_e6685ca0de00abf1e4d5 error?

There are various reasons why this Microsoft Outlook Issue may arise. However, in this article, I’ll describe the one and only reason why this error occurs on your device.

  1. Sometimes Microsoft Outlook app runs into errors due to an incomplete installation process.
  2. The Pii_email_e6685ca0de00abf1e4d5 error might pop up due to the compatibility issues between the mail servers.
  3. Some users also try to manage multiple outlook accounts on a single device.
  4. A corrupted pst file/ installation file can also be the main culprit behind the PII email e6685ca0de00abf1e4d5 error frequently showing up on your screen.

Also, read our detailed guide on is Zedge Harmful App, should you consider removing it? Find more details right here!

Fix pii email e6685ca0de00abf1e4d5 Error on Microsoft Outlook

The simple and quick method to fix the error is to check for network connectivity. If you still face this error even after trying all the tips & workaround available online, then it’s time to follow the steps below:

Reinstall Microsoft Outlook

The [Pii_email_e6685ca0de00abf1e4d5] error is very frustrating when you need to send or receive messages on Outlook. To resolve Pii’s Email Error permanently, reinstall Microsoft outlook to clean old and broken outlook data files. And you can use the Outlook email client with all its features. Moreover, you can try to open outlook in safe mode to check if the error still persists.

Also, read our detailed guide on how to uninstall Microsoft Edge from Windows 10.

Use a compatible version

Sometimes users don’t check whether their OS is compatible with Outlook and that becomes the main reason for Pii_email_e6685ca0de00abf1e4d5 errors. So, before installing Microsoft Outlook make sure your operating system is compatible with the Outlook Version.

Several users have also reported, using Outlook App (without updating) on Windows 10 has caused lots of errors. So, it is highly recommended to use Windows 7 or Windows 8. If you don’t want to revert back to the old OS, you can also download the latest version of Windows OS.

Avoid using Multiple Accounts on One Device

There are times when you want to use multiple accounts on a single device, but due to misconfiguration, the Pii_email_e6685ca0de00abf1e4d5 error starts appearing frequently.

To fix this, log out of all your outlook accounts by going into account settings. Now clear Microsoft Outlook cache and then sign in to check if everything works fine.

If this step doesn’t fix the Pii email e6685ca0de00abf1e4d5 error then you will have to check with the Microsoft support team.

Also read our detailed guide on similar Pii_email_9adeb2eb81f173c673a5 error and learn how to fix it.

Contacting Microsoft Support

I assume you tried all other steps for fixing Pii email e6685ca0de00abf1e4d5 errors and nothing seems to be working for you. As from the company’s background, “Microsoft” is a multinational company that provides excellent customer support to its users globally.

You can try contacting Microsoft support to get your issues fixed. Moreover, when you report or contact customer support for any bug or issues you are facing, the support team forwards the issues to the developers so that the issue can be fixed quickly.


Using the aforementioned your [pii_email_e6685ca0de00abf1e4d5] error might have been resolved. If that’s the case, do let us know in the comment section. And if the error still persists, also write to us in the comment section. Most importantly you can always contact Customer Support directly to get the error fixed quickly.

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